FOREVER US

Step into the world of Forever New, where fashion knows no boundaries. As Australia's trailblazing brand in clothing and accessories, we're taking the globe by storm with over 350+ stores and a thriving online presence. Our community is a vibrant tapestry of style enthusiasts, visionary designers, creative thinkers, and trendsetters who have propelled us from Melbourne to the world stage. With an unwavering passion for fashion, we are dedicated to creating moments that bring a radiant smile to her face.

THE PERKS WE OFFER YOU

As a valued member of the Forever New family, you'll not only enjoy a wide range of exciting rewards and benefits, but also be part of a team that genuinely appreciates your talent and dedication.

Discover the perks of joining us:

• Benefit from a generous 40% employee discount, including periodic discounts for your family and friends.
• Coffee lover? Indulge in daily subsidized coffee and lunch at the café downstairs.
• Enjoy the flexibility of loyalty and birthday leave to celebrate special moments in your life.
• Receive recruitment referral incentives for bringing talented individuals to join our exceptional team.
• Take advantage of our wellbeing and environmental incentives, promoting your overall wellness and contributing to a sustainable future.
• Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth.
• Be recognized for your outstanding contributions through our recognition program and service awards.
• Enjoy the convenience of subsidized car parking, ensuring a stress-free commute.
• Thrive in our vibrant head office located in Richmond, an area renowned for its energy and creativity.
• Gain exposure to a global business operating across 5 continents, expanding your horizons and providing diverse experiences.

YOUR DREAM OPPORTUNITY

A fantastic opportunity exists for an IT Support Analyst to act as the key point of contact between staff and the IT department, providing first-level support for both our retail stores and head office. In this role, you'll work with a sense of urgency to troubleshoot and deliver timely IT solutions, ensuring minimal disruption to daily operations.

This role operates on a rotating roster to support various functions across the organization. You'll be responsible for providing punctual 1st and 2nd level technical support, resolving issues related to network infrastructure, hardware, software, and office applications, and contributing to our knowledge base by accurately logging issues in the helpdesk system.

You’ll also take part in out-of-hours on-call support and asset management, along with assisting in Level 2 activities and projects in collaboration with System Administrators or your Helpdesk Manager.

Your role will encompass, but not limited to: 

• Incident management for both stores and head office
• Service request and asset management for both stores and head office
• Communication to customers
• Project Management 
• Collaborating with Store Development team for store openings and closures/refurbs

And so much more!

THE SKILLS AND EXPERIENCE YOU OFFER US

• Microsoft Certifications or Azure equivalent knowledge 
• Diploma/Degree in Computer Systems Engineering (or a related discipline), or equivalent work experience 
• ITIL Accreditation (nice to have) 
• Accreditation with networking or experience (e.g. Cisco)
• Strong user focus and genuine desire to assist  
• A high attention to detail  
• A sense of urgency  
• Ability to express technical concepts effectively, both verbally and in writing  
• Ability to manage varied and conflicting demands to agreed standards and timelines  
• Ability to work autonomously and collaboratively as part of a team 
• Understand the customer and respond effectively to their needs  
• Strong communication skills  
• Effective negotiation skills with empathy for customer needs and impact 
• Planning and organizational skills – ability to assess business impact and priority is essential 
• Problem solving and trouble shooting skills  
• Sound knowledge and application of legislation, regulations, policies and procedures relevant to Information Technology  
• Sound knowledge of I.T Hardware and components  
• Sound working knowledge of Microsoft Windows Operating System  
• Sound knowledge of firewall routers and network connectivity  
• Developing knowledge of I.T Security practices 
• Sound knowledge of Apple Mac systems 
• Sound knowledge of mobile devices (Apple, Android etc.) 
• Prior Head Office Retail experience in IT would be advantageous  
• A relevant degree in Information Technology (preferred but not mandatory) 
• A minimum of 1-3 years’ experience in an IT support role

Whether we’re designing our latest fashion collection, learning, laughing, and collaborating as a team or providing expert styling advice to our loyal customers, these are a few of the values engrained in our DNA:

• Think Customer
• Respect for all
• Keep it Simple
• Take Responsibility
• Act with Pace

Join Forever New and become part of a community that values your uniqueness and offers exciting opportunities for personal and professional growth. Apply now and let your talents shine in an environment that celebrates diversity and fosters success.